Tuesday, 26 April 2011

Landis+Gyr prepaid electricity meter undocumented features

So, due to Joburg's billing crisis, City Power decided that my meter was faulty (really? do you think that a faulty meter is the reason for not getting revenue from me when Joburg is not sending out bills?) and offered to convert me to a prepaid meter free of charge.  I could accept the conversion, or be disconnected, so the choice was simple, really.
Since there are no wind-up computers available (yet), and I am typing this, I guess the choice I made is obvious.
Anyway, my Landys+Gyr Cashpower 3-phase PLC (Power line communication) meter came with a one-pager as an excuse for a manual, and enticingly alluded to "Information functions", and listed just 4 (000, 001, 009 and 014).  Being curious, I played around and discovered several more, which I document below for the interested.  To access them, press the "i" button, and enter the required three digit code.  It is not necessary to press "i" again before entering more codes to view other functions. So, here goes:

Code Sample Description
000 <censored> Meter serial number
001 1385W Instantaneous power consumption (all phases combined)
002 785.3kWh Remaing credit, 1 decimal. See 059
003 123.4kWh Lifetime consumption, 1 decimal. See 061
006 17___35.7kWh Running total of today's consumption. Hours, followed by comsumption. Resets every 24 hours.
007 24.6kWh Previous 24 hour period's consumption. Updates when 006 rolls over from 23 hours to 0
008 14___335.7kWh Running total of last 30 days' consumption. Days, followed by comsumption. Resets every 30 days.
009 624.6kWh Previous 30 days' consumption. Updates when 008 rolls over from 29 days to 0
014 15000W Power limit. If your instantaneous consumption exceeds this limit, you get automatically disconnected for 30 minutes.
015 385W Instantaneous power consumption (phase 1)
016 643W Instantaneous power consumption (phase 2)
017 54W Instantaneous power consumption (phase 3)
024 07-----4 ?
048 10.009 ?
050 2 Number of power failures? (Increments after a municipal supply failure)
053 07:34:00 Time that the last voucher loaded has been purchased/issued
054 2011.04.23 Date that the last voucher loaded has been purchased/issued
055 09628294 Date/time of previous 2 fields, as number of minutes since midnight on 1/1/1993
056 567.8kWh Value of last voucher loaded
059 785.34kWh Remaing credit, 2 decimals. See 002
061 123.44kWh Lifetime consumption, 2 decimals. See 003
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203 comments:

  1. Irritated19 July 2011 at 09:28

    I have a prepaid Landis Gyr meter too. Since installation, our usage has more than doubled. Despite several complaints to City Power, we just see our units disappearing like crazy. I actually hate this meter. Our rand cost is horrendous and no amount of trying to save electricity makes any dents in the usage.

    ReplyDelete
    Replies
    1. Unknown05 December 2018 at 14:56

      mamama

      Delete
    2. Jessy20 October 2020 at 04:29

      Oh yes same problem with me. I just hate this landis and gyr meter and wonder if prepaid meters are all like this.u spend sooo blady much money on prepaid electricity its frustrating.

      Delete
  2. TIandPSco07 September 2011 at 08:42

    Switch off the main switch, and check the instantaneous consumption with 001 - if it is not 0, you might actually have the wrong meter and pay for your neighbour's consumption.

    ReplyDelete
  3. Unknown08 June 2013 at 11:49

    On the 23 May 2013, we moved to complex in Weavind Park, a suburb in Pretoria. On the 23 May 2013 we purchased electricity for R 750- 00 and on the 27 May 2013 we purchased another 346,4kwh for R500 - 00. Today our reading stands at 471.4kwh. We find this extremely low. We are conserving electricity, namely switch off geyser, put lights on when necessary, do not use drier, TV at night only, etc. We are highly concerned about the high cost of electricity.

    ReplyDelete
    Replies
    1. gsawasaproduc.co.za03 August 2015 at 06:35

      Try the following. Check the power units from your meter first, and unplug all connection from the wall plugs,wait an hour to check what happened to your left power units.... Make sure to collect the power unit digits properly at first before unplugged...
      If nothing happening or no changes are made in-terms of units decrease on meter leadings know that your meter is perfect then employ this style habit all the time during the time when electricity is unnecessary in use or complied to times you on travelling.

      Delete
  4. ShanRSA23 July 2013 at 16:14

    Info Register Number Function
    000 Meter number
    001 Instantaneous power
    002 Current credit register
    003 Total units counter
    006 Current 24 hr. consumption
    007 Previous 24 hr consumption
    008 Current 30 day consumption
    009 Previous 30 day consumption
    012 Low credit level
    013 High credit level
    014 Power limit level
    024 Extended meter number (STS only)
    031 Meter (fixed) state register 0
    033 Meter (fixed) option register 0
    035 Meter (changeable) option register 0
    037 Meter (display) state register 0
    048 Software version number
    050 Power-fail counter
    053 Last voucher ID in time format (STS only)
    054 Last voucher ID in date format (STS only)
    055 Last credit voucher ID
    056 Value of last credit voucher entered
    057 Key revision and key type
    058 Tariff index
    059 Current credit register (10 Wh resolution)
    060 SGC register (STS only)
    061 Total units counter (10Wh resolution)

    ReplyDelete
    Replies
    1. Unknown06 February 2017 at 16:42

      please help me my meter idictes open circuit but it still has 87 units of credit,i bought a new voucher but it will not loadit

      Delete
    2. MisterX01 July 2017 at 18:42

      Did anyone help you, im having the same problem

      Delete
    3. Unknown02 July 2017 at 15:22

      Hi if you display shows a sad face and open circuit then the meter thinks it is in tamper mode.need to get your supplier to give you a tamper token. they may want to check the outside meter to see if it has been tampered with first before giving you a tamper token.

      Delete
    4. Unknown04 July 2017 at 19:12

      @MisterX@Louis.. you have to update your meter key, try and see if you notice the difference in your SGC number (5/6 digit number) between your old electricity token slip and your latest one (the one that won't load). Do to so you'll have to visit the place where you buy your electricity and ask then to update your your meter key. Hope this helps

      Delete
    5. Unknown08 July 2018 at 17:11

      How can obtain a tamper token

      Delete
    6. Unknown06 November 2018 at 23:15

      i have an erro 30 0n the meter cant load electricity

      Delete
    7. Unknown04 March 2019 at 07:54

      How did you solve it

      Delete
    8. Busi28 May 2019 at 12:46

      Good afternoon, please help my new installation meter is not working it shows this ! what is the code form this please

      Delete
    9. Unknown19 August 2019 at 05:25

      My meter shows 31 n can't load

      Delete
    10. Unknown21 August 2019 at 20:02

      Barredora ate finished

      Delete
    11. Unknown21 August 2019 at 20:02

      Change batteries

      Delete
  5. Blue14728 September 2013 at 18:32

    Hi, we have a Cashpower LandisGyr+ class 2. And yesterday we ran out of units. I cannot load more units because the screen keeps resetting itself and the red light keeps flashing. You put in 4 numbers and it flashes and clears the screen... I don't know what to do or why it's doing this?!? Do you maybe know why??? Please help!!!

    ReplyDelete
    Replies
    1. Unknown17 July 2021 at 11:55

      Hi, did you ever figure out how to add the token after the meter battery died?

      My mom is having this same problem and we don't know how to reload it.

      Delete
  6. Unknown25 September 2015 at 20:35

    I move to a new home, and i do not have the number to buy power? There are no number on the unitbox?

    ReplyDelete
  7. Unknown25 September 2015 at 20:36

    I move to a new home, and i do not have the number to buy power? There are no number on the unitbox?

    ReplyDelete
  8. Lyrisha05 October 2015 at 19:57

    I have the same meter..went down to zero and just wont accept my pin when i load...do i reset or what..please help

    ReplyDelete
  9. Anonymous26 October 2015 at 13:45

    We changed meters to location how do we reset the meter ?

    ReplyDelete
  10. CrazyCat Jojo29 December 2015 at 16:17

    THIS THING IS DRIVING ME CRAZY.... error ----30---- all the time and even when not it wont upload new credit.

    ReplyDelete
    Replies
    1. Unknown17 May 2016 at 21:35

      Hi

      What is the meaning of that ---30---

      And how did you got rid of it

      Delete
    2. FieSTAR14 April 2017 at 20:38

      Communication error between the CIU and the meter

      Delete
    3. Unknown01 September 2018 at 07:45

      Hi how do we sort ou the ---30 --- error code

      Delete
    4. Brad05 November 2018 at 20:53

      The meter cannot handle all of the appliances, etc connected to your plug points. Sadly, you have to unplug as many things as you can and switch the plugs off. Then wait 10 minutes. Then switch the meter back on again. If the 30 has gone then the meter will accept your electricity token

      Delete
    5. prikamanga09 March 2019 at 09:15

      Brad thanks brother. Your strategy worked.
      ✌✌✌👌👌👌

      Delete
    6. Unknown26 May 2019 at 19:49

      Great, thanks. I had... 30... And wasn't showing remaining units, I switched off most appliances and lights, then waaalaaaa, iya sebenza!!!

      Delete
    7. pikes23 June 2019 at 14:35

      thanks Brad: Works perfecftly, the only thing is , how to Gipo the meter

      Delete
  11. CrazyCat Jojo29 December 2015 at 16:19

    seems pointless anyone adds comments here because no one ever gives the answers.

    ReplyDelete
  12. CrazyCat Jojo29 December 2015 at 16:19

    seems pointless anyone adds comments here because no one ever gives the answers.

    ReplyDelete
  13. CrazyCat Jojo29 December 2015 at 16:19

    THIS THING IS DRIVING ME CRAZY.... error ----30---- all the time and even when not it wont upload new credit.

    ReplyDelete
    Replies
    1. Unknown13 April 2016 at 11:50

      I had the same issue, the municipality told me my unit was faulty, I then had to pay for a new unit, now it does the same thing

      Delete
    2. Unknown13 April 2016 at 11:50

      I had the same issue, the municipality told me my unit was faulty, I then had to pay for a new unit, now it does the same thing

      Delete
    3. Unknown07 May 2018 at 15:41

      I have the same problem just out of interest sake how much is a new unit.

      Delete
    4. Unknown11 August 2018 at 21:43

      everytime I touch my meter cables I shock? why is that it's not my actual power source

      Delete
  14. Unknown07 January 2016 at 13:33

    my meter shows code 30 error all the time, have tried everything no luck help please

    ReplyDelete
  15. Unknown16 February 2016 at 15:42

    my meter shows code 30 error all the time, cannot reload credit, have tried everything no luck help please

    ReplyDelete
    Replies
    1. Travis24/717 May 2016 at 21:13

      unplug everything and load ur power...other devices course interference

      Delete
  16. Unknown16 February 2016 at 15:43

    my meter shows code 30 error all the time, cannot reload credit, have tried everything no luck help please

    ReplyDelete
  17. Unknown27 February 2016 at 22:13

    What does code 30 mean on this unit? I cant get it away and i need to load units.

    ReplyDelete
  18. Unknown12 May 2016 at 10:42

    Doesnt matter wat i do tamper token or credit token it shows me a sad face and if i put in the code i031 it ahows me 0000 what does it mean

    ReplyDelete
  19. Unknown01 July 2016 at 16:03

    Does anyone know how to increase the power limit ? mine is set to 9200.

    ReplyDelete
    Replies
    1. Unknown01 July 2016 at 16:33

      nevermind , you just need to phone the council and get them to give you a voucher number that increases the power limit

      Delete
  20. Unknown05 July 2016 at 15:12

    my meter is reading too fast solution to it please

    ReplyDelete
  21. Unknown07 July 2016 at 10:15

    Manual. Hope it is helpful.
    http://kcm-prepaidmeters.co.za/files/images/User%20Manual%20PLC%20Customer%20Interface%20Unit%20_Technical%20Staff.pdf

    ReplyDelete
  22. Zunaide08 September 2016 at 11:34

    how do i et the sad ace off. there is currently enouh credit on the meter but sad face and currently shows incomplete circuit next to sad face

    ReplyDelete
  23. Zunaide08 September 2016 at 11:35

    how do i et the sad ace off. there is currently enouh credit on the meter but sad face and currently shows incomplete circuit next to sad face

    ReplyDelete
  24. Zunaide08 September 2016 at 11:35

    how do i et the sad ace off. there is currently enouh credit on the meter but sad face and currently shows incomplete circuit next to sad face

    ReplyDelete
    Replies
    1. Unknown20 September 2016 at 02:18

      The best option I know cos it has happened to me is for you to go and get a tamper code from your electricity supplier.

      Delete
    2. Unknown24 September 2017 at 13:19

      Have you currently solved this problem because am having it now, it's showing sad face with incomplete circuit while I still have enough credit.

      Delete
  25. Unknown10 September 2016 at 12:55

    Hy I'm having Landis+Gyr meter, but my meter appears --------30------- and the after it switch of it has just been activated.
    so can what can I do to make it work and put my token voucher?

    ReplyDelete
  26. Unknown29 September 2016 at 09:45

    The -----30---- simply means the system is offline and you will not be able to load new vouchers. When the -----30------ display goes away and you can see what your meter reading is then only can you load a new voucher. It seems as the system is more offline then online.

    ReplyDelete
  27. Unknown29 September 2016 at 17:02

    My meter shows -----30-----I can still load my vouchers but can see my units at all...what can I do

    ReplyDelete
  28. Unknown11 January 2017 at 22:31

    My meter shows 31 and does not recharge, what must I do.

    ReplyDelete
  29. Unknown22 January 2017 at 07:33

    When I recharge my meter number show ----30----then beep sound ...I have tried to buy another voucher but it still does the same what should I do ?

    ReplyDelete
  30. Unknown26 January 2017 at 17:41

    This comment has been removed by the author.

    ReplyDelete
  31. Redmore26 January 2017 at 17:48

    Error .......30....... please switch off all plugs from the main switch and plug ur meter box from the kitchen and go back to the main switch just make on plug for the kitchen just follow up the step....
    Press "I" its gonna shows lots of lines just press "000"
    And wait its gonna show ur meter number then after that its gonna show your units ....after just put ur voucher pin I hope its gonna helps goodluck

    ReplyDelete
    Replies
    1. Unknown14 May 2018 at 23:06

      Doesnt work... i get that 30 code even with units loaded. What do i do?

      Delete
    2. Unknown08 July 2018 at 18:58

      Hi am struggling with the same 30 code can sum1 help

      Delete
    3. Unknown22 September 2019 at 22:30

      Hi,it worked for me.Thank you very much...

      Delete
    4. Unknown28 February 2021 at 11:41

      Thanks.it worked jipeeeee

      Delete
  32. Unknown05 February 2017 at 13:48

    It worked. Thank u

    ReplyDelete
  33. Unknown06 February 2017 at 16:47

    ts no use asking for help, no one answers

    ReplyDelete
  34. Unknown06 February 2017 at 16:53

    my meter displays open circuit but it still has credit how do i get it to reset toclose the circuit, the municipal electricians are clueless all they can do is bridge it out and warn me i must pay or they disconnect amanzimtoti

    ReplyDelete
    Replies
    1. Unknown02 July 2017 at 15:12

      This comment has been removed by the author.

      Delete
  35. Anatswanashe07 March 2017 at 09:06

    I really enjoy the blog.Much thanks again. Really Great.


    Corporate Lawyers Pretoria

    ReplyDelete
  36. Unknown07 March 2017 at 19:21

    I decommissioned my meter by mistake how do i reset it

    ReplyDelete
  37. Mizz25 March 2017 at 14:55

    my meter shows an open secret and a sad face how do i fix it

    ReplyDelete
  38. Tasha30 March 2017 at 21:32

    Thank you this worked
    Switched off the main plugged the device in by the kitchen switched in the main as well as the "plugs" switch for the kitchen pressed i waited then 000 and then entered the voucher number and the electricity went on again
    Thank you very much!

    ReplyDelete
  39. Unknown17 April 2017 at 00:40

    Hallo im looking for a reset code for my landis gyr meter.
    There is still units left but it shows a red light, and wont work.

    ReplyDelete
  40. BETTING PRIDICTIONS24 April 2017 at 11:28

    Anyone having a problem with error 30 this is what you should do.
    Press: i until it beep
    It will show many lines then
    Press: 456 it wont show those numbers after
    Press:i again
    Then enter ur voucher number

    ReplyDelete
  41. Anonymous10 May 2017 at 10:56

    I've recently noticed the ---30--- error on my unit(out of the blue). I've tried the aforementioned (Press i, then 000 / 456) but nothing helps. Even switched off my mains for 10mins and used another plug outlet in the house. Same result. PLEASE HELP!

    ReplyDelete
  42. Anonymous10 May 2017 at 11:53

    .

    ReplyDelete
  43. Unknown13 May 2017 at 07:09

    Hi no display on my meter Cashpower ciu 3

    ReplyDelete
  44. Unknown29 August 2017 at 22:39

    How do I reset a prepaid meter which was bypassed and tempered with? I removed the bypass links and reconnected it but it could not send power to the distribution board. I load on it and it accept the card but there is no light

    ReplyDelete
  45. Unknown29 August 2017 at 22:40

    Clou

    ReplyDelete
  46. Unknown02 October 2017 at 12:37

    this meter shows error 30 message cant load electricity at all my food went off

    ReplyDelete
  47. Unknown25 November 2017 at 11:24

    Please help. I have the Landis Gyr+ pre paid meter. A City power technician entered a RESET CODE and my meter and electricity supply was fixed.
    During a storm last night the meter went off as did the electricity supply. The meter now shows a :( unhappy face. I've tried yesterday's reset code but it obviously only works once
    All I need is a new reset code. I've logged a fault online and can't get through to the call centre.
    Is there an easy way to resolve this?

    ReplyDelete
  48. Lost girl03 December 2017 at 08:45

    my meter is completely dead and i need to load elec.

    ReplyDelete
    Replies
    1. Taryn Seegers02 May 2018 at 10:31

      Please let me know how you fixed this? K have the same problem?

      Delete
  49. Anonymous09 January 2018 at 14:45

    I have a Landis as well, the problem I have is that after entering 10numbers from my electricity token it show a smiley face and the moving dots after that it shows 30 the after that it shows four numbers that look like broken 2's what could be the problem?

    ReplyDelete
    Replies
    1. LG02 August 2020 at 18:20

      Hi I am stuck with the same problem. How did you fix it

      Delete
  50. Jay27 January 2018 at 13:05

    For all the Error code 30 people. I had the same issue. I found that my DSTV Explora decoder was interfering with the meter. So switch off and unplug all electronic devices, then try enter the voucher code. Good luck.

    ReplyDelete
  51. Unknown03 February 2018 at 18:22

    Please help with error 31 solutions

    ReplyDelete
  52. Unknown11 February 2018 at 20:12

    Please help error 30
    Tried everything suggested above. Still cannot laod electricity voucher

    ReplyDelete
  53. Unknown15 March 2018 at 21:47

    Hi please help i have a Landis Gyr+ prepaid metre. It shows an error "lo batt" and it's forever plugged in. How do i remove the error? Bcos my electricity is enough.

    ReplyDelete
  54. Tasha15 March 2018 at 22:55

    Hi All I need to share this ...I experienced the error 30 code last year March, we were new to prepaid meters and the box was completely dead I started googling solutions while my husband walked to a neighbour to try and charge the unit, thats when I came across this blog and when we tried the "switch off the mains press i 000" solution it worked 100% I even posted after to thank the person for the solution HOWEVER this evening we experienced once again (ironically March 2018) the same problem "error 30" it being a year later I was desperately trying to locate this blog with the "solution" needless to say we have been trying for more than an hour every solution posted here but to no avail (my husband was "maning" the main switches while I was positioned with the unit at a kitchen plug pressing the i's and 000 / 456) we tried 000 we tried 456 we plugged out all the plugs .. made sure that the rooter was off ...put all the phones on flight mode (something was interfering with the connection we needed to be sure) eventually after moving into 2 hours of frustration and struggle we were about to call it a night and sleep in the dark.. when I walked over to the main switch box, looked up and realised that the main switch was off!!! My husband in his frustration with the situation was flipping the wrong switch! So once again thank you for the solution it does work, this time it was human error, please make sure that your partner is switching the right switches ...Good evening to all..

    ReplyDelete
    Replies
    1. Unknown30 December 2018 at 17:37

      You are life saver. I have gone through comments and tried all to naught, then I arrived at your post and being a woman without a Mr in the house, I've done all as suggest in the comments above. Yours was the light bulb moment. Went to the DB box and noticed that all was down including the main switch, switched it on then punched the 456 and voucher number and at first nothing happened then boom 0.0 appeared in the pin pad window. I was so happy that I almost stepped over my dog who was sensing my frustration and almost spilled my glass of red wine that I just poured to calm me down. The electricity has been off since 830 and i only managed to get it right at 17.30 on a Sunday nogal... The 30th December 2018. Thank you to everyone in this forum, this is the highlight of my life and I shall not take it for granted.

      Delete
  55. Unknown08 April 2018 at 15:28

    I recently moved into a new appartment does anyone know how to get my meter number?

    ReplyDelete
    Replies
    1. Unknown06 December 2021 at 07:59

      Did you manage to resolve. I'm having the same issue.

      Delete
  56. robinjack27 April 2018 at 12:03

    Fascinating and stunning how your post is! It Is Useful and supportive for me That I like it all that much, and I am anticipating Hearing from your next.. camping generators

    ReplyDelete
  57. Unknown15 May 2018 at 08:46

    Thank you! This worked for me for sure!

    Switched off the mains... plug the device in by the kitchen (must do this!) switched the mains ON as well as the "plugs" go to box in the kitchen pressed i waited then 000 and then entered the voucher number and the electricity went on again. Hope this helps
    Thank you very much!

    ReplyDelete
  58. Unknown29 May 2018 at 12:01

    I temper the meter it goes it was 23.6kw then the power was off but the units are at the meter what do I do to work again please help

    ReplyDelete
  59. Unknown06 July 2018 at 12:44

    After struggling the entire morning with error 30, I finally completely unplugged DSTV, play station , rooter, microwave n put cellphones on airplane mode, BUT left the prepaid plugged in. Than switched off and on mains. Pressed the i till beeps. Pressed 000 waited for meter no to appear than units than I entered the voucher code while praying.
    Something I did was right because it finally loaded.

    ReplyDelete
    Replies
    1. Unknown12 September 2019 at 20:29

      hi i have a error code 31 help please help

      Delete
  60. Lere Tsele08 July 2018 at 20:50

    I have tried all solutions given on this none, even people from the Council came to insert the voucher on the pole and left us without clearing the error ---30---

    ReplyDelete
  61. Unknown06 August 2018 at 18:06

    My metre box have units in it bu I don't have power in my house please help

    ReplyDelete
  62. Unknown08 August 2018 at 21:12

    Thanks Tasha and all that suggested switching off the Dstv. After having struggled for close to 2hours, I decided to Google to check what the error 30 means and what others do to sort it out. Thanks to the Almighty, I got help from you all. Blessings😇

    ReplyDelete
  63. Unknown14 August 2018 at 13:06

    Hello you kindly speaking to Sbongile. I have a problem with my meter boad its off we cant put in an units. The Model is CIU PLC MK3 and CIU No is 113342713 and type is 20-005860... please help its been 2 days without electricity and i have 4 months baby who need to be bottle feed and i bought an electricity the units are 5854 9063 4011 4415 3206

    ReplyDelete
  64. Unknown14 August 2018 at 13:12

    Hello you kindly speaking to Sbongile. I have a problem with my meter boad its off we cant put in an units. The Model is CIU PLC MK3 and CIU No is 113342713 and type is 20-005860... please help its been 2 days without electricity and i have 4 months baby who need to be bottle feed and i bought an electricity the units are 5854 9063 4011 4415 3206

    ReplyDelete
  65. Unknown18 August 2018 at 19:50

    Hi I am in trouble with my prepaid meter. It is reading but not sending current people say I need 20 digits code to make it work normally I have no idea about this. Can someone please explain it or solve this problem

    ReplyDelete
  66. Unknown10 October 2018 at 08:39

    sibongile where do you reside in south africa. give me your meter number and the supply group.

    ReplyDelete
    Replies
    1. Unknown15 December 2018 at 18:00

      Hi please help me with with my meter it displays error 30 it's been two days without electricity. I reside at vereeniging my meter number is 07087776055 emfuleni local municipality

      Delete
    2. Maxine26 May 2019 at 21:22

      Hi I am having same problem. The box is off. Cannot enter. My token voucher.

      Delete
  67. Unknown20 October 2018 at 07:38

    How do i et the sad ace off. there is currently enouh credit on the meter but sad face and currently shows incomplete circuit next to sad face. Tried all manual solutioms provided...

    ReplyDelete
  68. Unknown01 November 2018 at 18:12

    We had multiple power failures today. All lights flashing in circular position. Code 05 and then it flashes some numbers

    ReplyDelete
  69. Unknown01 November 2018 at 18:23

    Good day. We had multiple power failures today. Now the power is on but receiving code 05 on the screen with the lights flashing in circular position. Nothing else on the power box is working.

    ReplyDelete
  70. Unknown15 November 2018 at 21:42

    Please help, i am currently sitting on 3 units at home, how can i load more as when i try to plug my meter box in, it does nothing ?? can i fill if i am far away, from home?

    ReplyDelete
  71. Unknown25 November 2018 at 21:55

    Help me please my meter turns on after few minutea turna off and turna on again after few minutes it happens continuously what can i do?

    ReplyDelete
  72. Unknown25 November 2018 at 21:57

    Help me please my meter turns on after few minutes turns off and turns on again after few minutes it happens continuously what can i do?

    ReplyDelete
  73. Unknown25 November 2018 at 22:03

    Help me please my meter turns on after few minutes turns off and turns on again after few minutes it happens continuously what can i do?

    ReplyDelete
  74. Unknown29 November 2018 at 01:12

    My meter is error 31. Can someone help?

    ReplyDelete
    Replies
    1. Unknown12 June 2021 at 14:29

      Can someone pls help us on how to fix this 31 error code

      Delete
  75. Unknown16 December 2018 at 16:53

    My meter it becoming a problem to load token and it always say battery low what I can do

    ReplyDelete
  76. Unknown30 December 2018 at 20:30

    I also have code 30 error. Trying all ptoposed solutions above and will advise. We have had this meter only 1 month and issues from the first day. Ill never recommend these pay as you go meters. Electricity usage ridiculous no matter how much we try save....

    ReplyDelete
  77. John Perkins05 January 2019 at 14:14

    Prepaid meter paybill number
    Prepaid electricity meters for tenants
    KPLC Prepaid electricity meter installation cost
    Prepaid electricity meter
    Prepaid electricity meter installation cost

    ReplyDelete
  78. Unknown03 February 2019 at 15:40

    Hi I've been away for 5 weeks and when I return my meter is off no flashing lights

    ReplyDelete
  79. Unknown04 February 2019 at 18:22

    Error code

    ReplyDelete
  80. Unknown04 February 2019 at 18:22

    Error code 31 and low battery

    ReplyDelete
  81. Unknown07 February 2019 at 01:25

    Meaning of E20. The entrire blocks electrisity went off uust pass 21hr i wokr up now to find everybodies electricity is on eccept ours stille have a months worths of units left. What does the code me tioned mean?????

    ReplyDelete
  82. Unknown06 March 2019 at 10:03

    What is error ----40----

    ReplyDelete
  83. Unknown06 March 2019 at 13:05

    Hi my units are runing fast pls help

    ReplyDelete
  84. Unknown24 March 2019 at 21:14

    The Error 30 solution posted above definitely works.
    Thanks for the help

    ReplyDelete
  85. Unknown01 May 2019 at 11:13

    Hi, I have error 31 and my voucher can't load please help

    ReplyDelete
    Replies
    1. Unknown26 May 2019 at 19:51

      Switch off most connected appliances and lights, meter cannot handle everything. Wait 10min,then should work.
      I had the same problem but read some prior comments and waaalaaaa!

      Delete
  86. Unknown04 June 2019 at 17:26

    My electric meter is showing lines...no electricity...
    It was fine a few seconds ago.first it was tripping on and off then the third time it stopped working

    ReplyDelete
  87. Sanele11 June 2019 at 18:56

    I have tried all the suggestions above regarding this code 30 this meter displays but no joy so far for the past hour or two.����

    ReplyDelete
  88. Unknown13 June 2019 at 17:41

    This meter is the most frustrating and ridiculous thing I've ever come across... In fact it's worse than marmite and I can't stand the taste of marmite :-|... IT keeps show 30 and I've been wrestling with it for 3hours now trying to insert electricity

    ReplyDelete
  89. Unknown26 June 2019 at 21:50

    hi. i ran out of electricity .I later bought it. Now I had to go plug the meter at my neighbour. there is an error code 30.now my machine cant accept the token numbers. its been 2 hours now. how do i get assisted. the municipality is cutting off my calls.

    ReplyDelete
  90. Unknown26 June 2019 at 21:55

    I have tried switching off the main switch and and reset but everything is just not working. pls help. am frusted in darkness.

    ReplyDelete
  91. Csomaroo30 June 2019 at 06:58

    This comment has been removed by the author.

    ReplyDelete
  92. Csomaroo30 June 2019 at 07:03

    This comment has been removed by the author.

    ReplyDelete
  93. Unknown30 June 2019 at 08:12

    Our meter box landis gyr one side 1, 4 and 7 does not want to press seems dead

    ReplyDelete
  94. Csomaroo30 June 2019 at 13:30

    This is what worked for me...
    -Disconnect every plug in the house.
    -Leave the PerPaid meter on the plug on.
    -Wait 10/15mins
    -Put in 456 00000000000 i
    -Wait 10mins
    **You may need to do this 5 to 8 times...but it Will work.**
    -Then put in the Token Code.

    If this works for you please reply/respone...

    ReplyDelete
    Replies
    1. Csomaroo02 July 2019 at 11:11

      An Update...
      So after I hot my power restored. I figured out which DB switch is connect to the PrePaided meter. I now just keep that one up and the rest down and it works well.

      Delete
  95. Unknown04 July 2019 at 12:10

    Hi all.
    I recently had the problem with an Error 30 popping up when trying to load my token/ voucher. I tried for over an hour without luck. Eventually I switched off all my lights and plug points, and switched off lights, geyser and plug points on the DB Board as well (except for the kitchen plug where my meter is plugged in). In darkness, and with the use of my phone torch, I tried the token again and it finally worked. Hope this helps.

    ReplyDelete
  96. Unknown07 July 2019 at 00:27

    We bought a new meter installed n hv units but no power coming out n they say we must get a code how do we get dat help ppl

    ReplyDelete
  97. Unknown13 July 2019 at 18:02

    I bump the meter not very hard it made a click sound now it showes a ! And the units but electricity is off

    ReplyDelete
  98. Unknown12 August 2019 at 10:44

    My Landis + Gyr meter has been showing only a steady orange light (not beeping) and whenever this happens, nothing shows in the screen and no electricity supply in my house even when I have credit that can last for 3 months. My neighbours all have lights in their homes except me. I dont know what to do. Please HELP ME!!!!!

    ReplyDelete
  99. Unknown17 August 2019 at 15:14

    Hi I'm using Landis+Gyr prepaid meter but I did bought unipin but when I activate it,it says meter number blocked, Type 20-005612 and CIU no is 174653716 please HELP,thanks

    ReplyDelete
  100. Unknown17 August 2019 at 15:36

    Hi please can I have code to unblock meter number on 07163885754,I'm using Landis+Gyr meter

    ReplyDelete
  101. Unknown31 August 2019 at 19:28

    Good Evening
    Im new to prepaid Meters and I moved into a new apartment today. The meters has a happy face and shows no errors. The problem that I am experiencing is that I cannot purchase electricity for the Meter even though I know the exact Meter number. It keeps giving an error saying the Meter is not registered. How do u get around this

    ReplyDelete
    Replies
    1. Unknown31 August 2019 at 19:29

      I've reported it to Landis but there is no response. I have no way of recharging the prepaid Meter

      Delete
  102. Unknown11 September 2019 at 10:55

    Hi Guys I have a --2222--- error on my meter, how can I remove it, thanks

    ReplyDelete
  103. Noni12 September 2019 at 17:23

    ..hey,i cannot buy electricity it says my meter number is invalid,what can i do as the box is new

    ReplyDelete
  104. Francisj17 October 2019 at 09:01

    I have error 31 it seems nobody adviced on what is to be done.

    ReplyDelete
  105. G18 October 2019 at 07:11

    Hey my metre keeps showing error 30

    ReplyDelete
  106. Unknown19 October 2019 at 22:05

    Hi my meter shows 0.0 but i have power only way to know when to reload if i hear the warning tone,how do i get my mete to display units again????

    ReplyDelete
  107. Unknown24 October 2019 at 21:02

    Hi my meter won't stop beeping and show sad face help

    ReplyDelete
    Replies
    1. Unknown01 April 2021 at 20:50

      Hi. I am getting this same error now. Were you able to sort this out?

      Delete
  108. Unknown04 November 2019 at 00:50

    Hi when i try to load voucher i get many eeeeeeee what does this mean and what must i do please help

    ReplyDelete
  109. Adam the HANDYMAN04 November 2019 at 18:47

    Enter your comment...Hie this meter shows a lock key left top,and just freezes

    ReplyDelete
  110. Unknown08 November 2019 at 23:34

    Hi guys please help my meyer box showss----5--- what can I do bith red and orange lights are not flashing

    ReplyDelete
  111. Unknown11 December 2019 at 15:55

    I have an error 31 pls help

    ReplyDelete
    Replies
    1. Unknown22 January 2020 at 15:44

      Hi were you assisted? I am having that issue as well and my power is off

      Delete
  112. Unknown10 February 2020 at 08:59

    Hi please help me my meter box locked and I want to load electricity.im staying in dark house

    ReplyDelete
  113. Unknown04 March 2020 at 11:45

    Change the battery

    ReplyDelete
  114. Unknown25 March 2020 at 12:05

    Ur battery is low, we had to take the meter box out and charge it at the neighbours house and put the token in then put it in our house and the lights came on...

    ReplyDelete
  115. Unknown23 April 2020 at 20:24

    My meter showed 31 after light of I still had 282 units but meter showed zero.The council came and gave a new prepaid meter I loaded 163 units and next day all is finish again..what seem to be the problem?

    ReplyDelete
  116. Anton30 April 2020 at 21:33

    My meter box shows a sad face and a bronken circuit.after i put units on.and now i dont have power.please help

    ReplyDelete
  117. Rabs07 May 2020 at 08:03

    Hi, how do I wipe my electricity unit in my prepaid meter for L&G? is there any code to press just to wipe out the total credit units?

    ReplyDelete
  118. Unknown31 May 2020 at 11:04

    Hi i got a error 5 i think. I cant type anything on the keypad!?

    ReplyDelete
  119. Unknown14 June 2020 at 12:03

    My meter box was tampered and untampered but not it has electricity buy it's not connecting to applainces

    ReplyDelete
  120. Anonymous21 June 2020 at 19:16

    Hey guys my meter is blocked i cannot purchase electricity my LL not helping can anyone help please

    ReplyDelete
  121. Anonymous21 June 2020 at 19:18

    What can I do if my LL doesn't want to help when my electricity meter she blocked

    ReplyDelete
  122. Unknown10 July 2020 at 18:16

    My meter is showing units but I've no power on my plug

    ReplyDelete
    Replies
    1. Unknown17 November 2020 at 20:52

      Check for open circuit on screen. Reset breakers on main board. Oepn circuit change batteries an retype in nee units. Meter has not updated to show zero units as yet.

      Delete
  123. Unknown11 July 2020 at 13:12

    My meter screen cracked, how do fix it? Or should I replace it?
    If so where do I get a new one?
    Please help..

    ReplyDelete
    Replies
    1. Unknown17 November 2020 at 20:50

      Replace. Find your service provider. Call the service center. They come an replace

      Delete
  124. Unknown22 July 2020 at 19:10

    Hi, when I plug the meter in to take a reading it searches and searches with no response...

    How can I reset the meter?

    ReplyDelete
  125. Unknown24 July 2020 at 16:13

    Hi my meter has a fault when I load the meter voucher it pressing two digits

    ReplyDelete
  126. Cdat27 July 2020 at 20:18

    My meter is dead, I switched it on, load a voucher it shows its loading with a smiley face but then switches off.
    I have tried loading the voucher at my neighbours place and still the same thing.
    When I do restart the device it comes up with error 31
    The call centre told me I need to get a new battery .
    Will that solve my issue and if so where can I get a battery from.
    Thank you

    ReplyDelete
  127. LG02 August 2020 at 18:24

    Hi my customer interface unit was previously showing the - - 30-- message and now it won't allow me to recharge it is showing what appears to be 4 broken 2's eg. 2222. Please help

    ReplyDelete
    Replies
    1. Unknown17 November 2020 at 20:49

      Communication error. Switch off main supply switch off plaugs sockets. Switch on mains switch on one socket at a time and load. Interference due to irregluar pulse measured in hertz. Remove any interference ie DST charging block evem solar.

      Delete
  128. The boy is good06 August 2020 at 22:33

    Hello,
    I bought a unipin token to load from the garage, it fails to load after inputting the token. Pls what do I do now...i need help

    ReplyDelete
  129. The boy is good06 August 2020 at 22:36

    Hello,
    I bought a unipin token to load from the garage, it fails to load after inputting the token. Pls what do I do now...i need help

    ReplyDelete
  130. Lucas10 November 2020 at 06:34

    Hi guys my meter shows a open contact and i have 450 units left.my power is on but the units does not move.any advice?thanx

    ReplyDelete
  131. Unknown12 November 2020 at 17:10

    Hi I'm ndondo I'm currently having a problem with my landis+ gyr meter box... Electricity was finished went to buy token but can't get them in... In the box it shows smiley face but types a lot of 1s can't type other
    numbers pls help

    ReplyDelete
  132. Unknown17 November 2020 at 20:46

    Key pad faulty.need to be replaced

    ReplyDelete
  133. Unknown28 April 2021 at 19:34

    Good day

    I would like to know what the orange indicate lights means on the meter. My meter said low battery while connected. Iv replaced the battery however I notice the flashing orange light. Please advise

    ReplyDelete
  134. Louis04 June 2021 at 16:08

    I've got a split unit. After load shedding keypad and display just blank

    ReplyDelete
  135. Unknown05 June 2021 at 10:48

    Hi assist error code 31

    ReplyDelete
  136. Annony22 June 2021 at 22:00

    Hi what codes do I need to increase the current rating from 20A to 63A for my house

    ReplyDelete
  137. Anonymous27 June 2021 at 17:32

    please help me , how do i clear eskom error code 30 when entering electricity pin?

    ReplyDelete
  138. Unknown08 August 2021 at 04:45

    Like to work with you guys

    ReplyDelete
  139. Unknown28 August 2021 at 23:34

    Ran out of electricity, meter showing lock at top left, and keeps on saying srch pan....help?

    ReplyDelete
  140. Anonymous18 September 2021 at 11:41

    Warning light keeps flashing red on P160
    Battery fine and enough units.
    How can I fix this?

    ReplyDelete
  141. Roger29 September 2021 at 10:56

    How do I reset the meter after tampering. Any codes?

    ReplyDelete
  142. Unknown25 October 2021 at 10:45

    Hi All how can I switch of my meter and switch on again after 4 hours it is a Landis Gyr meter

    ReplyDelete
  143. justin.phillips@mweb.co.za01 November 2021 at 20:52

    I also have the Error 30. Tried all solutions listed here. No luck! I have R2k credit that I can't use. Dont even know who to call. What a poor service.

    ReplyDelete
  144. Unknown22 December 2021 at 01:14

    Hi , the Landis & Gyr prepaid meter does not accept my electricity tokens . No error shows on face ; I've tried everything without any luck . Help please

    ReplyDelete

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